Returns Policy
At Masless.com, we are committed to ensuring customer satisfaction with every purchase. Below are the details of our returns policy:
Eligibility for Returns
- Timeframe: Requests can be submitted within 10 days of product delivery.
- Reasons for Returns:
- Defective product.
- Wrong product received.
- Change of mind (provided the product is returned in its original condition).
- Condition of Items: Products must be returned in the same condition as delivered, meeting the quality and shape standards. Packaging is not mandatory, but the item must meet inspection criteria.
Return Process
- Initiating a Request: Contact us via email at [email protected] or call our customer support team.
- Inspection:
- All returned products will undergo a quality inspection to determine eligibility for a refund or exchange.
- If a product is deemed ineligible (e.g., damaged by misuse), the return request will be declined, and the product will be sent back to the customer.
- Rejected Returns:
- If a return is rejected, we will make two (2) delivery attempts to return the product.
- If unclaimed after thirty (30) days, the product will be liquidated, and the customer will no longer be able to claim it. Requests for the product after this period will incur a return fee of 19 AED.
Shipping Costs for Returns
- Defective or Wrong Products: Shipping costs will be covered by Masless.com.
- Change of Mind: Customers will be charged a 19 AED shipping fee for returns initiated for reasons other than product defects.