Effective Date: 1 Dec, 2024

Masless.com values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our e-commerce platform. By using Masless.com, you agree to the terms outlined in this policy.

1. Information We Collect

We collect only the personal information necessary for conducting transactions and providing services, including:

  • Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed securely by our payment provider, PayTabs)

2. Purpose of Data Collection

We collect and use your information for the following purposes:

  1. Processing Transactions: To fulfill orders and process payments.
  2. Shipping Products: To ensure accurate and timely delivery.
  3. Customer Support: To assist with inquiries, returns, or other service-related requests.

3. Data Sharing with Third Parties

To provide a seamless experience, we share user data with trusted third-party service providers:

  1. Payment Processing:

    • Payments are securely handled by PayTabs, ensuring your payment information remains encrypted and protected.

  2. Analytics and Performance Tracking:

    • We use Google Analytics and Microsoft Clarity to monitor website performance and improve user experience.

  3. Advertising and Marketing:

    • We use tracking pixels from Facebook, TikTok, and Snapchat to measure ad effectiveness and provide personalized marketing.

  4. Email Marketing:

    • We use email marketing services to share updates and promotions. Users can unsubscribe at any time by clicking the “Unsubscribe” link in the email.

4. User Rights and Control

Masless.com respects your rights to control your personal data.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking “Unsubscribe” in any email.
  • Account Deletion: You may request account deletion by emailing [email protected].
  • Data Access and Rectification: You can request a copy of your personal data or ask for corrections by contacting us.
  • Targeted Advertising Opt-Out: Manage preferences through your browser or contact us to limit tracking for ads.

5. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this policy:

  • To complete transactions and deliver orders.
  • To provide customer support.
  • To comply with legal, tax, or regulatory obligations.

We do not automatically delete user data. However, you may request account and data deletion by contacting us at [email protected].

6. Security Measures

We take the security of your data seriously and implement the following measures:

  • Payment Security: Payments are securely processed through PayTabs, and sensitive payment information is never stored on our servers.
  • Encryption: We use HTTPS encryption to protect data transmitted between users and our website.

These measures are designed to safeguard your data from unauthorized access or breaches.

7. Legal Compliance

Masless.com operates in compliance with applicable laws within the United Arab Emirates. While not governed by frameworks like GDPR or CCPA, we adhere to globally recognized privacy principles by:

  • Ensuring transparency in data collection and use.
  • Providing users with rights to access, update, or delete their data.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Users will be notified of significant updates through our website or email.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

This Privacy Policy reflects Masless.com’s commitment to protecting your privacy while ensuring transparency and compliance with applicable laws.