Delivery Policy
At Masless.com, we strive to ensure a smooth and hassle-free delivery experience for our customers. Below are the details of our delivery and shipping process:
- Delivery Areas: We currently deliver within the United Arab Emirates only. Expansion to other regions may occur in the future.
- Delivery Timeframe: Orders are delivered within 3 to 5 business days from the date of purchase.
- Order Processing: Orders are processed within 1-2 business days, excluding weekends and public holidays.
- Delivery Charges: A flat delivery fee of 19 AED applies to all orders, with no free shipping options at this time.
- Delivery Method: All orders are shipped and delivered by our in-house domestic shipping team to ensure reliability.
Shipping Policy
We strive to provide clear and fair shipping terms for our customers. Below are additional details about our shipping process:
Packaging
- We ensure that all shipments are protected and delivered in perfect condition to our customers.
Order Tracking and Notifications
- Tracking:
- Registered customers can track the status of their orders via the “My Account” section on the Masless platform.
- Guest customers can follow updates through the email provided at the time of purchase.
- Notifications: Customers will receive email updates at every stage of the order process, including confirmation, shipping, and delivery.
- Confirmation Calls: For first-time orders, customers may receive an outgoing call or WhatsApp message to confirm their order details.
Customer Responsibilities
- Shipments are delivered hand-to-hand only. If there are any issues with the delivery, customers can visit our “Contact Us” page to submit a request.
Failed Delivery Attempts
- We make three delivery attempts on three different days if the customer is unavailable. If no response is received, the shipment will be returned to our base.
- Customers will not be charged an additional fee for re-shipping after address correction.
Damages and Missing Items
- Damaged Items: If a shipment is damaged upon opening, customers should contact us immediately, and we will send a replacement.
- Missing Items: In the rare case of missing items, customers should report the issue within 10 days of delivery. This will be fully handled by our internal shipping team.
Return Shipping Costs
- Customers returning items due to a change of mind or upgrade will incur a shipping fee of 19 AED. Returns due to defects or issues with the product will not incur any charges.