INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

No, the product images on our platform are sourced from the main manufacturer's website and are for reference purposes only. However, we guarantee that you will receive the same model as described in the listing. Every laptop we sell is thoroughly tested to ensure it is 100% functional. If the device does not meet your expectations or has issues, we offer a 60-day money-back guarantee and free returns or refunds.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after placing your order. Additionally, if you registered an account during checkout (instead of purchasing as a guest), you can find your receipt under the My Account tab by navigating to Orders.

If you have trouble finding your receipt, feel free to contact us at [email protected]

How can I return an item?

If you need to return an item for any reason, simply contact us at [email protected] or via WhatsApp at our support link. We provide a hassle-free, free-of-charge return process, and you are eligible for a refund or replacement within 60 days.

Will you restock items indicated as “out of stock?”

Yes, we strive to restock popular models whenever possible. If you are interested in a specific item that is out of stock, please contact us for updates or to check the availability timeline.

Where can I ship my order?

We currently deliver orders within the UAE. At checkout, you will be prompted to enter your shipping address, and we will ensure that your order is delivered to your specified location.

Are the laptops covered by a warranty?

All our laptops come with a 60-day warranty, ensuring they are fully functional and meet your expectations.

Do you provide technical support?
    • Yes, we provide technical support for all purchases. If you experience any issues, please contact us, and we’ll assist you.
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Do you offer bulk discounts?
    • Yes, we offer discounts for bulk orders. Please contact us directly for more information.
INFORMATION ABOUT US

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